Terms of Enrolment
A binding agreement shall arise between you and Health Courses Australia, which shall be governed by Australian law, when you accept the Terms and Conditions by:
• Signing and returning the original copy of the Application of Enrolment Form
• Making your first course payment when enrolling online
Courses, course notes and materials are not to be sold, loaned, copied, or used in any way outside of the pursuit of studying the course by the person who is enrolled in the course, unless permission is sought and granted in writing by the school.
Once enrolment has been accepted, the course fees are due for payment according to the level of study, as detailed below:
• Certificates: The certificate courses are 1 year in duration. Full course fees are due once enrolment has been accepted as per your chosen payment plan. Students choosing the monthly payment plan will be required to make the first monthly payment once enrolment has been accepted and before course materials are delivered and students choosing the weekly payment plan will need to pay the required deposit before receiving access to course materials. The enrolment will expire in 1 year unless extension has been granted.
• Diplomas: This is 3 years in duration. Full course fees are due once enrolment has been accepted as per your chosen payment plan. Students choosing the monthly payment plan will be required to make the first monthly payment once enrolment has been accepted and before course materials are delivered and students choosing the weekly payment plan will need to pay the required deposit before receiving access to course materials. Your enrolment will expire in 3 years unless extension has been granted.
Course Requirements and Delivery Information
All courses have a requirement of good English and Comprehension skills. Any student enrolling in the courses acknowledges this. If a student is having difficulty with English or comprehension, then we are happy to refer them to an English course, but this does not form grounds for a cancellation or refund.
Course material delivery times vary depending on the delivery method.
• Online: course material will be made available online within 24 hours of first payment.
Payment Plan Policy
It is acknowledged that in the event of default in payment of an amount due to Health Courses Australia will result in a $50 dishonour fee per offence. Repeated failure will result in referral of any resultant debt (inclusive of any accrued interest or other fees whatsoever incurred in accordance with these Conditions of Enrolment) for collection by a mercantile agent plus any additional collection costs incurred. In circumstances where the student has completed the course ahead of paying off for the course the Certificate will be withheld from being issued until the full course payment due is paid.
It is your responsibility to inform Health Courses Australia in writing of any corrections or changes to your personal details including name, address and phone numbers, payment options and banking details.
If you are on a payment plan, please note that you will receive access to the course materials a few units at a time, a minimum 50% of course fees need to be paid to get access to more than 50% of the course materials. In circumstances where the student has completed the course ahead of course payments the Certificates will be withheld from being issued until the full course payment due is paid.
Notification of withdrawal from a course must be received in writing within 3 days of enrolment, in order to qualify for a full refund (less postage, handling and administration costs – minimum AUD $100). Within the 3 days of enrolment if the student has accessed the course materials a refund will not be granted, and the full course fees are payable.
If you are granted a payment plan, you are liable for all payments even if you discontinue your study. Failure to remit payment may result in the debt being referred to a debt collection agency for recovery and legal action. Costs for this action will be incurred by the debtor and no future payment plans will be approved.
Care is taken to ensure that the content of the course materials is accurate, in rare cases human error might occur and there might be some cases where there is information which is not accurate or unclear, in cases like this Health Courses Australia ensures that this is corrected as soon as possible and amended materials are provided to the student. Student acknowledges this and accepts this as part of the terms.
Every attempt is made to ensure all information from the school is accurate and that the student has attained the competencies taught in a course, at the point of their assessment. Beyond this point, the graduate is responsible to maintain their acquired competencies, and apply acquired knowledge and skills in a way which is appropriate to the unique characteristics of each application. This will release the school from any liability, action and claims of whatsoever nature in connection with, or arising from any such information instruction or advice, given by any student or ex-student, whether directions given during the course are followed or not.
* Enrolment date is the date which the application for enrolment is received and accepted by the Health Courses Australia.
Why we collect your personal information
As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us.
How we use your personal information
We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.
How we disclose your personal information
We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.
We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.
How the NCVER and other bodies handle your personal information
The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.
The NCVER is authorised to disclose information to the Australian Government Department of Employment and Workplace Relations (DEWR), Commonwealth authorities, State and Territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:
• administration of VET, including program administration, regulation, monitoring and evaluation
• facilitation of statistics and research relating to education, including surveys and data linkage
• understanding how the VET market operates, for policy, workforce planning and consumer information.
The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.
The NCVER does not intend to disclose your personal information to any overseas recipients.
If you would like to seek access to or correct your information, in the first instance, please contact your RTO using the contact details listed below.
DEWR is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfil specified functions and activities. For more information about how the DEWR will handle your personal information, please refer to the DEWR VET Privacy Notice at https://www.dewr.gov.au/national-vet-data/vet-privacy-notice.
You may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor or another authorised agency. Please note you may opt out of the survey at the time of being contacted.
At any time, you may contact Health Courses Australia to:
• request access to your personal information
• correct your personal information
• make a complaint about how your personal information has been handled
• ask a question about this Privacy Notice